Luxembourg Company Data Updates Currently Unavailable

Resolved Oct 1, 2025 12:51 PM BST

Dear Customer,

We are pleased to inform you that the issue affecting Luxembourg company data has now been fully resolved. All data feeds are back to normal operation, and company information on our platform is up to date.

The root cause of the problem has been identified and mitigated, and we are confident that the processes will continue to run smoothly. Any remaining backlog items are being finalised and will be cleared shortly, ensuring complete data freshness across all Luxembourg records.

All core Creditsafe services remain fully available, and you can continue to access your accounts and tools without interruption.

We appreciate your patience and understanding throughout this matter and thank you for bearing with us while we worked to restore full service.

Kind Regards,
The Creditsafe Team

Monitoring Sep 25, 2025 9:32 AM BST

Dear Customer,

We are pleased to share that the processes responsible for updating Luxembourg company data have been running smoothly since yesterday. New company records are already visible on our platform, and a portion of the previously delayed updates has been processed. Today we began the next stage of clearing the remaining backlog, starting with the creation of new company entries. Based on current progress, we expect this work to be completed early next week, and we will continue to watch the situation closely to ensure everything remains on track.

All core Creditsafe services remain fully available, so you can continue to access your accounts and tools without interruption. We will keep you informed with regular progress updates on our status page and will notify you once the backlog has been completely cleared. There is no need to contact us by telephone or email unless your enquiry is urgent.

We sincerely apologise for any inconvenience caused and thank you for your continued patience and understanding while we bring all data fully up to date.

Kind Regards,
The Creditsafe Team

Monitoring Sep 19, 2025 9:23 AM BST

Dear Customer,

We would like to provide you with the latest update on the ongoing issue affecting Luxembourg company data.

We have successfully processed the latest annual accounts and ensured these updates are available on our platform. Work continues to bring all remaining data feeds - such as new company registrations and juridical decisions - back to normal operation. Testing of the updated process is in progress, and further improvements are scheduled over the coming days.

All core services remain fully available, and you can continue to access your accounts and tools as usual. Some Luxembourg company information may still experience slight delays until the restoration is complete. We are actively following up with our supplier to expedite all recovery steps and ensure full data delivery as quickly as possible.

We will share another update on our status page as soon as further progress is made. Thank you for your continued patience and understanding.

Kind Regards,
The Creditsafe Team

Investigating Sep 18, 2025 10:23 AM BST

Dear Customer,

We would like to share a further update on the ongoing issue affecting Luxembourg company data.

Our teams continue to work diligently to restore full data delivery. While all core services remain available and annual accounts data is fully up to date, some Luxembourg company information - such as juridical decisions and new company registrations - may still be delayed.

We are actively monitoring progress and prioritising the remaining restoration tasks. Updates will continue to be posted on our status page until full functionality is confirmed.

We appreciate your patience and apologise for any inconvenience this may cause.

Kind regards,
The Creditsafe Team

Investigating Sep 11, 2025 11:10 AM BST

Dear Customer,

We would like to provide you with a further update regarding the ongoing issue affecting Luxembourg company data updates.Our teams continue to work to restore full data delivery as quickly as possible. All services remain available and are functioning normally, ensuring you can continue to access and use your accounts and tools.

Current Availability: Annual accounts data has been fully restored and is up to date. Starting today, the Journal of Publication is expected to be available, providing additional company updates.

Remaining Impact: Some Luxembourg company information, including juridical decisions and new company registrations, may still be temporarily out of date.

We are closely monitoring the situation and prioritising all actions necessary to restore full data delivery as soon as possible. Updates will continue to be shared on our status page.

We apologise for any inconvenience caused and thank you for your patience and understanding.

Kind Regards,
The Creditsafe Team

Investigating Sep 11, 2025 7:21 AM BST

Dear Customer,

We would like to provide you with an update regarding the temporary issue affecting Luxembourg company data updates.

The issue is still ongoing, and our teams are working hard to resolve it as quickly as possible. Please note that your services remain available and continue to function as normal. However, some Luxembourg company information may be out of date for the time being, meaning newly registered companies or recent changes may not yet be reflected in your data.

We want to reassure you that we are treating this matter as a priority and will provide further updates as soon as more information becomes available. Updates will also continue to be shared on our status page.

We sincerely apologise for any inconvenience caused and thank you for your patience and understanding while we work to restore normal data delivery.

Kind Regards,
The Creditsafe Team

Investigating Sep 9, 2025 11:07 AM BST

Dear Customer,

We would like to provide you with an update regarding the issue affecting Luxembourg company data updates. Our team is continuing to work on restoring normal data delivery.

As previously communicated, since Friday, some Luxembourg company information, including new registrations and recent changes, has not yet been reflected in data. We are closely monitoring progress and taking all necessary steps to resolve the matter as quickly as possible.

We understand the importance of timely data and are doing everything we can to ensure updates are restored. We will provide further updates as soon as more information becomes available and continue to keep you informed via our status page.

There is no need to contact us by telephone or email unless your case is urgent.

We apologise for the ongoing inconvenience and sincerely appreciate your patience and understanding.

Kind Regards
The Creditsafe Team

Investigating Sep 8, 2025 8:46 AM BST

Dear Customer,

We would like to make you aware of a temporary issue affecting Luxembourg company data updates. Since Friday, no new updates have been processed, which means that some information, including newly registered companies or recent changes to existing companies, may not yet appear in your data. This could have an impact on any services, reports, or extracts that use Luxembourg data.

Our team is actively monitoring the situation and working to restore normal data delivery as quickly as possible. We will continue to provide updates as more information becomes available.

We will also keep you informed via our status page and notify you as soon as the issue has been resolved. There is no need to contact us by telephone or email unless your case is urgent.

We sincerely apologise for any inconvenience this may have caused and thank you for your understanding and patience while we work to resolve the matter.

Kind Regards
The Creditsafe Team