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Issues Accessing Company Reports

Resolved

Dear Customer,

We apologize for the recent technical difficulties that affected access to Company, Consumer, and Director Reports for France, UK (PLC), Denmark, Norway, and Germany via GGS, UPP, Connect API, and GETData API. We’re pleased to confirm that these issues have now been resolved.

We know that our customers work under tight deadlines and interruptions like this can be disruptive.

At Creditsafe we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement changes to minimize future disruption.

On behalf of the Creditsafe team, we would like to apologies for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability.

Kind Regards

The Creditsafe Team

Monitoring

Dear Customer,

We apologise for the recent technical difficulties affecting access to Company, Consumer, and Director Reports for France, UK (PLC), Denmark, Norway, and Germany via GGS, UPP, Connect API, and GETData API. We are pleased to inform you that the issue has been resolved for now, and services are back online and performing as expected.

While the immediate disruption has been addressed, we are still working on a permanent fix and are closely monitoring the situation. Please note that there is no need to contact us via phone or email unless your case is urgent.

Thank you for your understanding and continued patience.

Kind Regards,
The Creditsafe Team

Monitoring

Dear Customer,

We want to apologize for the technical difficulties you may have experienced today when using our Company Reports for France, the UK, Denmark, Norway, and Germany. We are pleased to inform you that the issue affecting company reports is currently stable, and service is back online.

We are still actively working on a permanent fix and are closely monitoring the situation. There is no need to contact us via telephone or email unless your case is urgent.

Thank you for your understanding and continued patience.

Kind Regards

The Creditsafe Team

Investigating

Dear Customer,

We are sorry to inform you that our Company Reports for France, UK, Denmark, Norway and Germany are currently experiencing some technical difficulties. Our IT team are already working to resolve the issue as soon as possible.

We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent.

We apologise sincerely for any inconvenience this has caused.

Kind Regards

The Creditsafe Team

5 Affected Services: