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Issue with International Scores on Company Reports
Dear Customer,
We want to apologize for the technical difficulties you may have experienced yesterday when using our Austrian Company Reports. We’re pleased to confirm that these issues were resolved yesterday by around 05:00 PM BST.
Our dedicated IT team has been closely monitoring the systems to ensure everything is functioning smoothly. We are pleased to confirm that the international scores are now working as expected and there have been no further issues.
We know that our customers work under tight deadlines and interruptions like this can be disruptive.
At Creditsafe, we take great pride in our system availability. While the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement changes to minimize future disruptions.
On behalf of the Creditsafe team, we would like to apologize for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high-quality products, services, and equally high availability.
Kind regards,
The Creditsafe Team
Dear Customer,
We apologize for the technical difficulties you may be experiencing today when using our Austrian Company Reports.
Our dedicated IT team is still in the process of resolving the issue permanently. They have identified a few more minor issues with international scores, which have now been fixed. We estimate that the final fix will be implemented within a few hours. We will keep you updated on our progress.
Thank you for your patience.
Kind regards,
The Creditsafe Team
Dear Customer,
We apologize for the technical difficulties you may be experiencing with our Austrian Company Reports today.
Our dedicated IT team has identified the cause and is working diligently to resolve the issue as quickly as possible. There is no need to contact us via telephone or email unless your case is urgent.
Thank you for your patience.
Kind regards,
The Creditsafe Team
Dear Customer,
We regret to inform you that our Austrian Company Reports are currently experiencing technical difficulties. While not every report is affected, a significant number are. Our IT team is working diligently to resolve the issue as quickly as possible.
We will keep you updated on our progress via our status page and inform you as soon as the issue is resolved. There is no need to contact us via telephone or email unless your case is urgent.
We sincerely apologize for any inconvenience this has caused.
Kind regards,
The Creditsafe Team