Dear Customer,

We are aware of a global service degradation affecting multiple Microsoft 365 services, as confirmed by Microsoft.

Customers who use Microsoft email services may experience issues receiving emails, which could impact access to Creditsafe where email-based multi-factor authentication (MFA) is required.

Where available, we advise customers to use an alternative verification method, such as SMS, to complete their login while the Microsoft service degradation remains ongoing.

Microsoft is actively investigating the issue and working to restore normal service. Creditsafe teams are monitoring the situation closely and assessing the impact to our customers.

Updates from Microsoft can be followed on their service status page: https://status.cloud.microsoft/

Kind Regards,
The Creditsafe Team