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Issues With Creditsafe Accelerator Website

Resolved

Dear Customer,

We would like to provide a further update regarding the access issues reported when attempting to access the Creditsafe website (Accelerator).

Following further investigation, we have found no evidence of a Creditsafe service outage associated with these reports. Our services remain operational, and the information currently available indicates that the reported connectivity issue may be occurring outside of the Creditsafe platform.

Cloudflare has advised that similar connectivity behaviour has been observed where customer traffic passes through third-party firewalls following recent firmware updates.

Customers continuing to experience access issues are advised to engage their IT or network security teams to review any recent firewall or security-product updates and associated security policies or configurations.

For further information and the latest updates regarding this issue, customers can follow the Cloudflare Status Page.

At this stage, Creditsafe services remain operational and our investigation has not identified Creditsafe platform downtime as the cause of the reported connectivity issues.

Kind Regards,
The Creditsafe Team

Investigating

Dear Customer,

We are aware of reports of an issue affecting access to the Creditsafe Website (Accelerator), which may be impacting some customers.

Our teams are actively investigating these reports as a priority and are working to understand the full extent of the impact.

We will continue to provide updates through our status page as the investigation progresses and further information becomes available. We will also confirm once the issue has been resolved and normal service has been restored.

To help our teams remain focused on resolving the issue, there is no need to contact us regarding this incident unless you require urgent assistance. Please refer to our status page for the latest information.

We apologise for any inconvenience caused and appreciate your patience while we investigate.

Kind regards,
The Creditsafe Team

2 Affected Services: