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Creditsafe Website Issues - Search

Résolu

Dear Customer,

Please accept our apologies for the technical issues you may have experienced today while using the Creditsafe website. We are pleased to confirm that the search-related issues have now been resolved.

We understand that our customers often work to tight deadlines, and we know interruptions like this can be disruptive.

At Creditsafe, we take our system availability seriously. While the cause of this outage was unexpected, we will review our processes and system architecture and make changes to help reduce the risk of future disruption.

On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value your business and will continue working to support you with high-quality products and services, backed by equally high availability.

Kind Regards

The Creditsafe Team

En voie de résolution

Dear Customer,

We want to apologise for the technical difficulties you may be experiencing today when using the Creditsafe website.

When searching for information from any of the below countries you may be met with an error message or a page showing no results:

Austria
Belgium
Germany
Denmark
France
United Kingdom
Italy
Luxembourg
Netherlands
Sweden
Norway
Mexico

Our dedicated IT team have identified the cause and are working to resolve the issue as quickly as possible, so there’s no need to contact us via telephone or email unless your case is urgent.

Thank you for your patience,

Kind Regards
The Creditsafe Team

En voie de résolution

Dear Customer,

We are sorry to inform you that the Creditsafe website is currently experiencing some technical difficulties. Our IT team are already working to resolve the issue as soon as possible. When you try to perform a search on on the Creditsafe website you may be met with an error message advising “There was a problem with your request. Please try again”

We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent.

We apologise sincerely for any inconvenience this has caused.

Kind Regards
The Creditsafe Team

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