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KYC Protect Downtime

Resolved

Dear Customer,

We want to apologise for the technical difficulties you may have experienced today when using our Protect product. We’re pleased to confirm that these issues have now been resolved. Our teams have completed checks to confirm recovery.

We know that our customers work under tight deadlines and interruptions like this can be disruptive.

At Creditsafe we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement changes to minimise future disruption.

On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability.

Kind Regards

The Creditsafe Team

Investigating

Dear Customer,

We are continuing to work to resolve the technical difficulties affecting our Protect product.

The cause has now been identified and corrective work is underway. We expect this work to be completed shortly, after which we will carry out further checks to confirm that the service is operating normally.

We will provide a further update once the corrective work and validation have been completed.

Thank you for your continued patience.

Kind Regards
The Creditsafe Team

Investigating

Dear Customer,

We would like to provide a further update regarding the technical difficulties affecting our Protect product.

Our teams continue to investigate the issue and have engaged our supplier to support its resolution. Customers may continue to experience errors when performing searches.

We apologise for the continued disruption and appreciate your patience. A further update will be provided when significant progress has been made or the service status changes.

Kind Regards
The Creditsafe Team

Updated

Dear Customer,

We want to apologise for the technical difficulties you may be experiencing today when using our Protect product.

Our dedicated IT team have identified the cause and are working with our supplier to resolve the issue as quickly as possible, so there’s need to contact us via telephone or email unless your case is urgent.

A further update will provided on status change.

Thank you for your patience.

Kind Regards

The Creditsafe Team

Opened

Dear Customer,

We are sorry to inform you that our Protect product is currently experiencing some technical difficulties. Our IT team are already working to resolve the issue as soon as possible.

We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent.

We apologise sincerely for any inconvenience this has caused.

Kind Regards

The Creditsafe Team

14 Affected Services: