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Connect API
Intermittent Degradation Affecting Connect Confidence Matching Service
Dear Customer,
We want to apologise for the intermittent technical difficulties you may have experienced when using Connect Confidence Match. We’re pleased to confirm that these issues have now been resolved.
Following an extended period of monitoring, no further errors or service degradation have been observed, and the incident has now been closed.
We know that our customers work under tight deadlines and that interruptions like this can be disruptive.
At Creditsafe, we take great pride in our system availability. As part of our standard post-incident process, we will continue our internal review of this incident and implement any corrective actions identified to help reduce the likelihood of a similar issue occurring in the future.
On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and remain committed to providing high-quality products, services, and a reliable customer experience.
Kind Regards,
The Creditsafe Team
Dear Customer,
We are pleased to confirm that we are no longer observing degraded performance or errors affecting Connect Confidence Match, and the service has now been restored.
We will continue to monitor the service closely to ensure stability and confirm that no further degradation occurs.
We are also working to understand the underlying cause of the issue and will take any necessary actions to help prevent a recurrence.
We apologise for any inconvenience caused and thank you for your patience and understanding throughout this incident.
Kind Regards,
The Creditsafe Team
Dear Customer,
We would like to provide a further update regarding the intermittent issues affecting Connect Confidence Match.
Our investigation remains ongoing, and we continue to work closely with our service partner to identify the underlying cause and implement the necessary corrective actions.
The issue remains intermittent and is not affecting all customers or all requests. While the majority of match requests are completing successfully, some customers may continue to experience occasional delays or unsuccessful match requests.
We are maintaining enhanced monitoring while working with our partner to fully resolve the issue and implement measures to prevent a recurrence.
We understand the importance of this service to your business and sincerely apologise for the inconvenience caused. We will continue to provide updates via our Status Page as soon as further information becomes available.
Kind Regards,
The Creditsafe Team
Dear Customer,
We would like to provide an update regarding the intermittent issues affecting Connect Confidence Match.
Our investigation indicates that the issue is related to a service provided by one of our partners. We are working closely with them to resolve the issue as quickly as possible.
This is not a complete service outage. The issue has been intermittent and has only affected some customers and requests. While some users have experienced delays or unsuccessful match requests, the service remains available.
The most recent occurrence was earlier today. Since then, service performance has remained stable, and we continue to monitor the service closely while our partner implements corrective actions to help prevent a recurrence.
We will continue to provide updates via our Status Page if there are any significant developments.
We sincerely apologise for any inconvenience caused and thank you for your patience and understanding.
Kind Regards,
The Creditsafe Team
Dear Customer,
We are currently aware of an issue affecting our Connect Confidence Matching service. Some customers may experience intermittent delays or difficulties when attempting to match and verify company information.
At this time, the service remains available; however, a proportion of matching requests may take longer than expected or may not complete successfully. Other Creditsafe services continue to operate normally.
Our technical teams are actively investigating the issue and working to restore normal service levels as quickly as possible.
We will continue to provide updates via our Status Page and will notify you as soon as the issue has been resolved. Unless your query is urgent, there is no need to contact our Support Team by telephone or email, as the latest information will be made available there.
We sincerely apologise for any inconvenience this may cause and thank you for your patience and understanding.
Kind Regards
The Creditsafe Team