Welcome to the Creditsafe status page. Here you will find real-time information about the status of our services.
To receive Email, SMS, Slack or Webhook notifications please subscribe.
Connect API
Connect Confidence Match Service Degradation
Dear Customer,
We want to apologise for the technical difficulties you may have experienced today when using the Connect Confidence Match functionality. We’re pleased to confirm that these issues have now been resolved.
We know that our customers work under tight deadlines and interruptions like this can be disruptive.
At Creditsafe, we take great pride in our system availability. While the cause of this issue was unanticipated, we will continue to review our procedures and monitor the service closely to help minimise the risk of future disruption.
On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to support you with high-quality products and services, alongside the high levels of availability you expect from us.
Kind Regards,
The Creditsafe Team
Dear Customer,
We want to apologise for the technical difficulties you may have experienced today when using the Connect Confidence Match functionality. We’re pleased to confirm that the service has now been restored and is operating as expected.
As a precaution, we will continue to closely monitor the service to ensure it remains stable.
We know that our customers work under tight deadlines and interruptions like this can be disruptive.
On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support you with high-quality products, services, and reliable availability.
Kind Regards,
The Creditsafe Team
Dear Customer,
We are sorry to inform you that the Connect Confidence Match functionality is currently experiencing technical difficulties. This issue is limited to the Confidence Match service only and does not affect other Connect functionality. Customers using Confidence Match may experience slow responses, timeouts, delayed processing, or incomplete results.
Our IT team is already working to resolve the issue as quickly as possible.
We will keep you updated with progress via our status page and let you know as soon as the issue has been resolved, so there’s no need to contact us via telephone or email unless your case is urgent.
We sincerely apologise for any inconvenience this may cause.
Kind Regards,
The Creditsafe Team