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Connect API

  1. Overview
  2. Webservices
  3. Connect API
  4. Issue

Spain Company Reports Unavailable

Resolved

Dear Customer,
We would like to apologise for the technical difficulties you may have experienced when using our Spanish Company Reports. We are pleased to confirm that these issues have now been resolved. We understand that our customers often work to tight deadlines, and interruptions like this can be disruptive. At Creditsafe, we take great pride in our system availability. While the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement improvements to minimise the risk of future disruption. On behalf of the Creditsafe team, we sincerely apologise for any inconvenience this may have caused. We value and appreciate your business and will continue to support you with high-quality products, services, and availability.
Kind Regards
The Creditsafe Team

Problem Identified

Dear Customer,
We are sorry to inform you that we are currently experiencing an issue specifically affecting Spain Company Reports across our UPP/Accelerator and Connect services.
This issue began on 29 May 2026 and is isolated to Spain Company Report data only. Other services and report types remain unaffected.
However, as a result of this disruption, Spain Company Reports may fail to load or may be temporarily inaccessible for customers across both web and API channels.
Our technical teams are actively working with the supplier to resolve the issue as quickly as possible and restore full availability. We understand the importance of this data in supporting your business processes and are treating this as a priority.
We will continue to monitor the situation closely and provide regular updates as soon as further progress is made or service is restored.
There is no need to contact us via telephone or email unless your case is urgent.
We sincerely apologise for any inconvenience this may be causing and appreciate your patience and understanding.
Kind Regards,
The Creditsafe Team