Dear Customer,

We are writing to inform you that earlier today, between 14:05 and 14:30 UK time, the UPP website for all entities experienced a temporary service disruption. During this period, users may have encountered access issues or error messages when attempting to log in or use the platform.

Our technical teams immediately investigated the issue and worked to restore normal service as quickly as possible. The underlying cause was identified, and corrective actions were implemented to stabilise the platform. Services have now been fully restored, and we are continuing to monitor closely to ensure ongoing stability.

At Creditsafe, we take great pride in the availability and reliability of our systems. While this outage was unexpected, we are conducting a full review of the incident, including our change and release processes, to minimise the risk of similar disruptions in the future.

On behalf of the Creditsafe team, we would like to sincerely apologise for any inconvenience this may have caused. We value and appreciate your business and remain committed to supporting you with high-quality products, services, and dependable system availability.

Kind Regards
The Creditsafe Team