Intermittent Access Issue with Sweden Website

解決済み 2026年02月05日 07:33 GMT

Dear Customer,

We would like to apologise for the technical difficulties you may have experienced when accessing non-SE country reports via our Legacy Website. We are pleased to confirm that this issue has now been fully resolved.

We understand that our customers often work under tight deadlines and that service interruptions can be disruptive.

At Creditsafe, we take great pride in the availability and reliability of our services. While the cause of this issue was unanticipated, we will be reviewing our procedures and system controls and implementing improvements to help minimise the risk of similar issues occurring in the future.

On behalf of the Creditsafe team, we sincerely apologise for any inconvenience this may have caused. We value and appreciate your business and remain committed to supporting you with high-quality products and services, alongside a reliable and resilient platform.

Kind Regards,
The Creditsafe Team

監視中 2026年02月05日 07:08 GMT

Dear Customer,

We have identified the issue affecting access to non-SE country reports via the Legacy Website and have implemented the appropriate changes to resolve it.

Our technical team is currently monitoring the situation closely. At this time, we are not seeing any further issues; however, the Legacy Website remains under strict monitoring to ensure the issue does not reoccur.

A final communication will be issued once we are confident that the service is stable and operating without any degradation.

There is no need to contact us via telephone or email unless your case is urgent.

We sincerely apologise for any inconvenience this may have caused.

Kind Regards,
The Creditsafe Team

検証中 2026年02月04日 15:41 GMT

Dear Customer,
We are sorry to inform you that the Creditsafe website is currently experiencing some technical difficulties affecting access to international reports. Our IT teams are actively working to resolve the issue as quickly as possible.

We will keep you updated on progress via our status page and will notify you once the issue has been resolved. There is no need to contact us by telephone or email unless your enquiry is urgent.

We sincerely apologise for any inconvenience this may cause and thank you for your patience.

Kind regards,
The Creditsafe Team