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United States (www.creditsafe.com)

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Data Cleaning Downtime

Resolved

Dear Customer,

We want to apologise for the technical difficulties you may have experienced yesterday and today when using our Data Cleaning product. We are pleased to confirm that our technical team has identified the problem and implemented a fix to fully resolve the issue.

We know that our customers work under tight deadlines and interruptions like this can be disruptive. We can also confirm that all previously impacted data has now been corrected, and Data Cleaning is once again displaying accurate information.

At Creditsafe we take great pride in our system availability and data quality. Although the cause of this incident was unanticipated, we will be reviewing our procedures and system architecture and will implement improvements to minimise the risk of future disruption.

On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support you with high-quality products, reliable data, and consistently strong performance.

Kind Regards
The Creditsafe Team

Problem Identified

Dear Customer,

We wanted to let you know that our Data Cleaning product is currently experiencing some technical issues, which may cause certain results to appear inaccurate. Our technical team is already working on a fix, and we expect this to be in place tomorrow AM.

In the meantime, please be aware that the information provided by Data Cleaning may not be fully reliable until the update is applied.

We’ll keep you informed of progress on our status page and will notify you as soon as everything is back to normal. There’s no need to contact us unless your query is urgent.

We sincerely apologise for any inconvenience this may cause and appreciate your understanding while we resolve the issue.
Kind regards,
The Creditsafe Team