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Company Search and Reports Downtime

Resolved

Dear Customer,

We want to apologise for the technical difficulties you may have experienced today when using our Company Search and Reports. We’re pleased to confirm that these issues have now been resolved.

We know that our customers work under tight deadlines and interruptions like this can be disruptive.

At Creditsafe we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement changes to minimise future disruption.

On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability.

Kind Regards

The Creditsafe Team

Investigating

Dear Customer,

We want to apologise for the technical difficulties you may be experiencing today when using our Company Search and Reports.

We are seeing recovery for this service in most countries however company reports based in Austria and Norway are still impacted along with PDF based reports.

Our dedicated IT team are working to resolve the issue as quickly as possible, so there’s need to contact us via telephone or email unless your case is urgent.

Thank you for your patience.

Kind Regards
The Creditsafe Team

Investigating

Dear Customer,

We are sorry to inform you that our Company Search and Reports are currently experiencing some technical difficulties. Our IT team are already working to resolve the issue as soon as possible.

This may also be impacting customers using our Connect API when trying to load reports via Safe Numbers.

We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent.

We apologise sincerely for any inconvenience this has caused.

Kind Regards

The Creditsafe Team

11 Affected Services: