Welcome to the Creditsafe status page. Here you will find real-time information about the status of our services.
To receive Email, SMS, Slack or Webhook notifications please subscribe.
Global Gateway Service and Integrated apps
Temporary Delay in GGS Monitoring Event Generation
Dear Customer,
We want to apologise for the technical difficulties you may have experienced recently with the GGS Monitoring service. We’re pleased to confirm that the workflow is now functioning as expected and all previously delayed events were fully processed over the weekend.
We understand that our customers rely on timely monitoring data and that any delay can be disruptive to your operations.
At Creditsafe we take great pride in our system availability and, while the cause of this disruption was unanticipated, we will be reviewing our procedures and system architecture and will implement changes to minimise future disruption.
On behalf of the Creditsafe team, we would like to apologise for any inconvenience this may have caused. We value and appreciate your business and will continue to work to support you with high-quality products and services and equally high availability.
Kind Regards,
The Creditsafe Team
Dear Customer,
We would like to provide a further update regarding the delay in GGS monitoring event generation.
The most recent events are now fully processed and up to date, and the system is generating new events as expected. A very small backlog of older items is still being processed and is expected to be completed within a few hours. Our team is closely monitoring the situation to ensure all remaining events are completed and the system remains stable.
We will provide another update once processing is fully up to date and the incident has been resolved.
Thank you for your patience and understanding.
Kind Regards,
The Creditsafe Team
Dear Customer,
We are writing to provide a further update regarding the delay in GGS monitoring event generation.
The system continues to operate normally and is processing events without any errors. However, some alerts are still taking longer than usual to appear, and we are continuing to monitor the situation closely to ensure processing progresses as expected.
Once all events have been fully generated and alerts are being delivered without delay, we will issue another update confirming resolution. In the meantime, there is no need to contact us by telephone or email unless your enquiry is urgent.
We apologise for any inconvenience this ongoing delay may cause and truly appreciate your patience while processing completes.
Kind Regards,
The Creditsafe Team
Dear Customer,
We would like to make you aware that the GGS monitoring platform is currently experiencing a delay in generating recent events. The system is fully operational and processing events without any errors, but updates are taking longer than usual to complete.
Our IT team is actively monitoring the situation to ensure processing continues smoothly. Once all events have been fully processed, we will provide a further notification.
We will continue to share updates via our status page, and there is no need to contact us by telephone or email unless your enquiry is urgent.
We sincerely apologise for any inconvenience this delay may cause and appreciate your patience while the system completes processing.
Kind Regards,
The Creditsafe Team