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Creditsafe Website Downtime

Resolvido

Dear Customer,

We want to apologise for the technical difficulties you may have experienced earlier today when accessing the Creditsafe website and our associated API services, including Connect and UPP. We’re pleased to confirm that these issues have now been fully resolved and all services are operating normally once again.

We understand how important uninterrupted access is for our customers, especially when working to tight deadlines, and we appreciate the impact that disruptions like this can have.

At Creditsafe, we take great pride in the reliability and availability of our systems. While the cause of this incident was unanticipated, we have monitored the platform closely since our last update and have seen no further issues. As part of our review process, we will be assessing the events of today and implementing any necessary improvements to minimise the risk of similar interruptions in the future.

On behalf of the Creditsafe team, we would like to apologise for any inconvenience this incident may have caused. We value your continued trust in us and remain committed to delivering high-quality products and services with strong availability and performance.

Kind Regards
The Creditsafe Team

Monitorando

Dear Customer,

We want to apologise for the technical difficulties you may have experienced today when using the Creditsafe website. We’re pleased to confirm that access has been restored and customers are now able to login via the website and authenticate via API’s

We will now monitor the system closely for a period of time and provide an update by the end of the day.

Kind Regards
The Creditsafe Team

Investigando

Dear Customer,

We are sorry to inform you that the Creditsafe website is currently experiencing some technical difficulties. Our IT team are already working to resolve the issue as soon as possible. This may also be impacting customers who use our Connect and UPP services via API’s.

We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent.

We apologise sincerely for any inconvenience this has caused.

Kind Regards
The Creditsafe Team

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