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Connect API
Technical Difficulties with Connect Services
Dear Customer,
We want to apologise for the technical difficulties you may have experienced today when using our Connect services. We’re pleased to confirm that these issues have now been resolved.
We understand that our customers rely on Connect for their daily operations, and any interruption can be disruptive.
At Creditsafe, we take great pride in the reliability of our systems, and while the cause of this issue was unanticipated, we will be reviewing our procedures and system architecture to prevent similar occurrences in the future.
On behalf of the Creditsafe team, we sincerely apologise for any inconvenience this has caused. We value and appreciate your continued trust in Creditsafe and remain committed to delivering high-quality products and services with the reliability you expect.
Kind Regards,
The Creditsafe Team
Dear Customer,
We are sorry to inform you that the Connect service is currently experiencing some technical difficulties affecting a small number of customers. Our IT team is already working to resolve the issue as soon as possible.
We will keep you updated with progress via our status page and let you know as soon as the issue has been resolved, so there’s no need to contact us via telephone or email unless your case is urgent.
We sincerely apologise for any inconvenience this may have caused.
Kind Regards,
The Creditsafe Team