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Global Gateway Service and Integrated apps

  1. Overview
  2. Webservices
  3. Global Gateway Service and Integrated apps
  4. Issue

Delayed GGS Monitoring Events

Resolved

Dear Customer,

We want to apologise for the technical difficulties you may have experienced recently when using the Creditsafe webservice. We’re pleased to confirm that these issues have now been resolved.

We know that our customers work under tight deadlines and interruptions like this can be disruptive.

At Creditsafe we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement changes to minimise future disruption.

On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability.

Kind Regards
The Creditsafe Team

Investigating

Dear Customer,

We would like to provide a further update regarding the ongoing GGS Monitoring performance issue. Our teams continue to closely monitor the system, and we expect the event processing to complete soon.

Please note that this issue may also have an impact on our White Label services, potentially causing delays in request processing as system resources remain under high load. Our engineers are actively managing performance to minimise disruption and ensure normal operations are restored as quickly as possible.

We appreciate your continued patience and understanding while we work to stabilise the service. Further updates will be provided once processing returns to normal.

Kind Regards,
The Creditsafe Team

Problem Identified

Dear Customer,

We would like to apologise if you are experiencing any issues with GGS Monitoring events. Our teams are aware of the situation and are actively working to ensure the service is running smoothly.

Please be assured that the GGS Monitoring service remains operational and events continue to be delivered. We are investigating a reduction in performance and taking steps to optimise the system and maintain overall stability.

We appreciate your patience and understanding while our teams continue to address this matter. Further updates will be shared as progress is made.

Kind Regards,
The Creditsafe Team