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Company Reports and Creditsafe Services Downtime

Resolved

Dear Customer,

After an extended period of monitoring we are confident that access to Company Reports and other Creditsafe services has remained stable.

At Creditsafe we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement changes to minimise future disruption.

On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability.

Kind Regards

The Creditsafe Team

Monitoring

Dear Customer,

We’re pleased to confirm that these issues have now been resolved. We are going to closely monitor the systems throughout the night and across tomorrow and will provide a further update after this period of extended monitoring.

On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability.

Kind Regards

The Creditsafe Team

Investigating

Dear Customer,

We want to apologise for the technical difficulties you may be experiencing today when accessing Company Reports and other Creditsafe services. We are seeing some recovery in services however this may be intermittent.

We have engaged with support partners and out IT team are working to resolve the issue as quickly as possible, so there’s need to contact us via telephone or email unless your case is urgent.

Thank you for your patience.

Kind Regards
The Creditsafe Team

Investigating

Dear Customer,

We are sorry to inform you that our Company Reports and some other Creditsafe services are currently experiencing some technical difficulties. Our IT team are already working to resolve the issue as soon as possible.

We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent.

We apologise sincerely for any inconvenience this has caused.

Kind Regards

The Creditsafe Team

14 Affected Services: