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Company Reports Downtime

Resolved

Dear Customer,

We want to apologise for the technical difficulties you may have experienced recently when using our Company Reports. We’re pleased to confirm that these issues have now been resolved.

We know that our customers work under tight deadlines and interruptions like this can be disruptive.

At Creditsafe we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement changes to minimise future disruption.

On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability.

Kind Regards

The Creditsafe Team

Monitoring

Dear Customer,

We want to apologise for the technical difficulties you may have experienced today when accessing various reports through our products.

Our IT team has identified the root cause and successfully restored access to the affected services. Please note that we are continuing to implement additional resolution measures and will be closely monitoring system performance to ensure stability.

We will keep you updated via our status page and notify you as soon as the issue is fully resolved. There’s no need to contact us by phone or email unless your case is urgent.

Thank you for your patience.

Kind regards,
The Creditsafe Team

Investigating

Dear Customer,

We are sorry to inform you that we are experiencing some technical difficulties and customers may have issues accessing various reports. Our IT team are already working to resolve the issue as soon as possible.

We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent.

We apologise sincerely for any inconvenience this has caused.

Kind Regards
The Creditsafe Team

12 Affected Services: