Welcome to the Creditsafe status page. Here you will find real-time information about the status of our services.
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Consumer Search Downtime
Dear Customer,
We want to apologise for the technical difficulties you may have experienced when using our Consumer Search product. We’re pleased to confirm that the issue has been fully resolved, and extended monitoring has verified that the service has remained stable and fully operational since 31st May 2025.
We know that our customers work under tight deadlines and interruptions like this can be disruptive.
At Creditsafe we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement changes to minimise future disruption.
On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability.
Kind Regards
The Creditsafe Team
Dear Customer,
We want to apologise for the technical difficulties you may be experiencing when using our Consumer Search product.
The issue appears to be very limited and sporadic, with most services operating as expected. Our dedicated IT team is working closely with our supplier to resolve the issue as quickly as possible and with top priority.
There’s no need to contact us via telephone or email unless your case is urgent.
Thank you for your patience.
Kind Regards
The Creditsafe Team
Dear Customer,
We want to apologies for the technical difficulties you may be experiencing today when using our Consumer Search product.
Our dedicated IT teams are continuing to work closely with the third-party supplier to resolve the issue as quickly as possible, so there’s need to contact us via telephone or email unless your case is urgent.
Thank you for your patience.
Kind Regards
The Creditsafe Team
Dear Customer,
We are sorry to inform you that we are currently experiencing intermittent technical difficulties with our Consumer Search Product, due to an issue on the side of one of our external suppliers.
Our IT team is actively engaged and working closely with the supplier to restore full service as quickly as possible.
We will continue to provide updates via our status page and will notify you as soon as the issue is resolved. There’s no need to contact us via telephone or email unless your case is urgent.
We sincerely apologise for any inconvenience this may cause and appreciate your patience while we work to resolve the issue.
Kind Regards
The Creditsafe Team
2 Affected Services:
- Websites / UK & Ireland (www.creditsafeuk.com, creditsafe.ie)
- Webservices / Connect API