Consumer Search Downtime

Problem Identified May 30, 2025 1:56 PM BST

Dear Customer,

We want to apologise for the technical difficulties you may be experiencing when using our Consumer Search product.

The issue appears to be very limited and sporadic, with most services operating as expected. Our dedicated IT team is working closely with our supplier to resolve the issue as quickly as possible and with top priority.

There’s no need to contact us via telephone or email unless your case is urgent.

Thank you for your patience.

Kind Regards

The Creditsafe Team

Investigating May 29, 2025 4:03 PM BST

Dear Customer,

We want to apologies for the technical difficulties you may be experiencing today when using our Consumer Search product.

Our dedicated IT teams are continuing to work closely with the third-party supplier to resolve the issue as quickly as possible, so there’s need to contact us via telephone or email unless your case is urgent.

Thank you for your patience.

Kind Regards

The Creditsafe Team

Problem Identified May 29, 2025 1:27 PM BST

Dear Customer,
We are sorry to inform you that we are currently experiencing intermittent technical difficulties with our Consumer Search Product, due to an issue on the side of one of our external suppliers.

Our IT team is actively engaged and working closely with the supplier to restore full service as quickly as possible.

We will continue to provide updates via our status page and will notify you as soon as the issue is resolved. There’s no need to contact us via telephone or email unless your case is urgent.

We sincerely apologise for any inconvenience this may cause and appreciate your patience while we work to resolve the issue.
Kind Regards
The Creditsafe Team