Welcome to the Creditsafe status page. Here you will find real-time information about the status of our services.
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Match and Verify

  1. Overview
  2. Webservices
  3. Match and Verify
  4. Issue

Intermittent Technical Issues with Verify

Resolved

Dear Customer,

We want to apologise for the technical difficulties you may have experienced today when using the Creditsafe webservice. We’re pleased to confirm that these issues have now been resolved.

We know that our customers work under tight deadlines and interruptions like this can be disruptive.

At Creditsafe we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement changes to minimise future disruption.

On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability.

Kind Regards
The Creditsafe Team

Investigating

Dear Customer,

We would like to inform you that our Verify product is currently experiencing intermittent technical difficulties, which may prevent the “Verify” badge from appearing on some company reports.

Our IT team is actively investigating the issue and working with urgency to restore normal service as quickly as possible.

We will keep you updated via our [status page] and notify you once the issue has been fully resolved. There is no need to contact us via telephone or email unless your case is urgent.

We sincerely apologize for any inconvenience this may have caused and appreciate your patience while we work to resolve the matter.

Kind Regards,
The Creditsafe Team