Welcome to the Creditsafe status page. Here you will find real-time information about the status of our services.
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Managed File Transfer (MFT)
Bulk Extract Files Delays
Dear Customer,
We want to apologize for the technical difficulties you may have experienced while using our Bulk Extract service. We are pleased to confirm that these issues have now been resolved. We have successfully delivered the extracts to all our customers, and the remaining quarterly extracts will be delivered within this week.
We understand that our customers operate under tight deadlines, and interruptions like this can be disruptive.
At Creditsafe, we take great pride in our system availability. While the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture to implement changes that will minimize future disruptions.
On behalf of the Creditsafe team, we sincerely apologize for any inconvenience this may have caused. We value and appreciate your business and will continue to work hard to support you with high-quality products and services, along with equally high availability.
Kind Regards,
The Creditsafe Team
Dear Customer,
We want to apologize for the technical difficulties you may have experienced today and yesterday while using our Bulk Extracts.
Please note that daily bulk files have been delivered, and other pending extracts will be delivered shortly. There’s no need to contact us via telephone or email unless your case is urgent.
Thank you for your patience.
Kind regards,
The Creditsafe Team
Dear Customer,
We want to apologies for the technical difficulties you may be experiencing today when using our Bulk Extract Files.
Our dedicated IT team identified the cause and are working to resolve the issue as quickly as possible, so there’s no need to contact us via telephone or email unless your case is urgent.
Thank you for your patience.
Kind Regards
The Creditsafe Team
Dear Customer,
We are sorry to inform you that we are experiencing some technical difficulties with our Bulk Extract files. Our IT team are already working to resolved the issue as soon as possible.
We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telepohne or email unless your case is urgent.
We apologise sincerely for any inconvenience this has caused.
Kind Regards
The Creditsafe Team