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Managed File Transfer (MFT)
Bulk Data - Monthly BE Directors Update Issues
Dear Customer,
We want to apologise for the technical difficulties you may have experienced when using our Bulk Data service. We’re pleased to confirm that these issues have now been resolved and the BE director files have been correctly updated and delivered to affected customers.
We know that our customers work under tight deadlines and interruptions like this can be disruptive.
At Creditsafe we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement changes to minimise future disruption.
On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability.
Kind Regards
The Creditsafe Team
Dear Customer,
We are sorry to inform you that we are experiencing some technical difficulties with our Bulk Data product, due to this, the current Monthly BE Director file is currently showing as empty. Our IT team are already working to resolved the issue as soon as possible. Other Bulk Data products are working as expected.
We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent.
We apologise sincerely for any inconvenience this has caused.
Kind Regards
The Creditsafe Team