Welcome to the Creditsafe status page. Here you will find real-time information about the status of our services.
To receive Email, SMS, Slack or Webhook notifications please subscribe.

Website and Webservice Downtime

Postmortem

Our current understanding of the root cause is that a planned release resulted in an unanticipated increase in database load. We will continue to investigate the cause of this, including the reasons for this not being identified sooner in our release process. Changes to our procedures and system architecture and will follow to minimise future disruption.

Resolved
Opened

This issue was opened retrospectively.

Dear Customer,

We are sorry to inform you that multiple Creditsafe websites and webservices experienced some technical difficulties today between approximately 17:30 and 18:10 BST. These difficulties would likely have resulted in slower response times or error messages when accessing our services. We’re pleased to confirm that these issues have now been resolved.

On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability.

Kind Regards
The Creditsafe Team

14 Affected Services: