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Sweden (www.creditsafe.se)
Creditsafe SE - Multi-Factor Authentication Issues
Dear Customer,
We want to apologise for the technical difficulties you may have experienced today when trying to log in via Multi-Factor Authentication on the Creditsafe SE website. We’re pleased to confirm that these issues have now been resolved.
We know that our customers work under tight deadlines and interruptions like this can be disruptive.
At Creditsafe we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement changes to minimise future disruption.
On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability.
Kind Regards
The Creditsafe Team
Dear Customer,
We are sorry to inform you that the Creditsafe SE website is currently experiencing some technical difficulties. When trying to log in via Multi-Factor Authentication you may be experiencing some delays when receiving the SMS messages. Email based Multi-Factor Authentication is currently working without issue.
We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent.
We apologise sincerely for any inconvenience this has caused.
Kind Regards
The Creditsafe Team