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Creditsafe Website - Intermittent Login Issues

Resolved

Dear Customer,

We want to apologise for the technical difficulties you may have experienced when using the Creditsafe website. We’re pleased to confirm that these issues have now been resolved, following significant updates made to our systems there has been no disruption seen throughout today.

At Creditsafe we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement changes to minimise future disruption.

On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability.

Kind Regards
The Creditsafe Team

Monitoring

Dear Customer,

We want to apologise for the technical difficulties you may have experienced today when logging into the Creditsafe website. Following changes made at midday UK time we have seen a significant reduced amount of errors, we will continue to monitor this issue closely throughout the night and provide a further update tomorrow morning.

On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability.

Kind Regards
The Creditsafe Team

Monitoring

Dear Customer,

We want to apologise for the technical difficulties you may have experienced today when logging into the Creditsafe website. We’re pleased to confirm that customers are now able to log into the Creditsafe website without issue but will however continue to monitor this very closely for the rest of today before confirming this is resolved.

On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability.

Kind Regards
The Creditsafe Team

Investigating

Dear Customer,

We want to apologise for the intermittent technical difficulties you may be experiencing today when trying to log into the Creditsafe website.

Our dedicated IT team have identified the cause and are working to resolve the issue as quickly as possible, so there’s no need to contact us via telephone or email unless your case is urgent.

Thank you for your patience,

Kind Regards
The Creditsafe Team

Investigating

Dear Customer,

We are sorry to inform you that the Creditsafe website is currently experiencing some technical difficulties. When trying to log into the Creditsafe Website you may intermittently be met with a message advising “you have been logged out” and asking you to try to log in again. Our IT team are already working to resolve the issue as soon as possible.

We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent.

We apologise sincerely for any inconvenience this has caused.

Kind Regards
The Creditsafe Team

9 Affected Services: