Connect API

Dear Customer,

Our Company Search service is still experiencing degradation with a fraction of transactions. As we informed previously, <1% report requests are failing and rest are experiencing a slight delay in response time.

We are currently collaborating with a team of experts and specialists to investigate the root cause of the issue. We are committed to resolving this issue and restoring our service to its optimal performance as soon as possible.

Thank you for your patience.

Kind Regards

The Creditsafe Team

Dear Customer,

At present, our Company Report service is still experiencing degradation with a fraction of transactions. Looking at the trend we can confirm <1% requests are failing and the rest hitting our servers are experiencing a slight delay in response time. However, we want to assure you that these requests are eventually being processed.

We are actively and consistently working with our subject matter experts to ensure a comprehensive investigation is conducted. We are exploring all possibilities to identify the root cause of the issue and implement the most effective solution.

We apologize for any inconvenience this may cause and appreciate your patience and understanding in this matter. We will keep you updated on the progress and notify you once the service is back to its optimal performance.

Kind Regards
The Creditsafe Team

Dear Customer,

We want to apologise for the technical difficulties you are experiencing today when using our Company Reports. While we are still seeing some degradation in areas of our Service we are testing a change that we believe will improve response times and are preparing to deploy this to Live.

Our technical teams continue to work to resolve the issue as soon as possible, so there’s need to contact us via telephone or email unless your case is urgent.

Thank you for your patience.

Kind Regards
The Creditsafe Team

Dear Customer,

We want to apologise for the technical difficulties you may be experiencing today when using our Company Reports. Unfortunately we are still seeing some degradation in areas of the Service.

Our dedicated technical teams are diligently working to resolve the issue as soon as possible, so there’s need to contact us via telephone or email unless your case is urgent.

Thank you for your patience.

Kind Regards
The Creditsafe Team

Dear Customer,

Our technical team is working diligently to resolve the issue as soon as possible. We have optimized the service to reduce the latency you are experiencing. We can confirm that the number of failed report requests is significantly reduced. However, we are still seeing some degradation in the service. We are currently investigating the root cause of the issue and will provide an update as soon as we have more information.

We understand that this has caused a disruption in your business, and we are committed to ensuring that you receive the best possible service.

Thank you for your patience.

Kind Regards

The Creditsafe Team

Dear Customer,

We can confirm at present the report requests are taking longer than usual and a small percentage of requests are experiencing timeout errors. We really want to apologies for the inconvenience caused to you.

Our dedicated IT teams are working to resolve the issue as quickly as possible. We have made few changes in past few hours to minimize the impact as much as possible. Necessary escalations are in place to expedite the resolution.

Thank you for your patience.

Kind Regards

The Creditsafe Team

Dear Customer,

We want to apologies for the technical difficulties you may be experiencing today when using our Company Reports.

Our dedicated IT team are working to resolve the issue as quickly as possible, so there’s need to contact us via telephone or email unless your case is urgent.

Thank you for your patience.

Kind Regards

The Creditsafe Team