Welcome to the Creditsafe status page. Here you will find real-time information about the status of our services.
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Managed File Transfer (MFT)
Bulk Data Extracts are currently unavailable
Dear Customer,
We want to apologies for the technical difficulties you may have experienced today when using our Bulk Data service. We’re pleased to confirm that these issues have now been resolved.
We know that our customers work under tight deadlines and interruptions like this can be disruptive.
At Creditsafe we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement changes to minimise future disruption.
On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability.
Kind Regards
The Creditsafe Team
Dear Customer,
We want to apologies for the technical difficulties you may be experiencing today when using our Bulk Data product, you may notice that when accessing the Bulk Data extracts the files may be showing as empty.
Our dedicated IT team have identified the cause have applied a solution that we believe will resolve the issue and will lead to tomorrows extracts being delivered successfully. There’s need to contact us via telephone or email unless your case is urgent.
Thank you for your patience.
Kind Regards
The Creditsafe Team
Dear Customer,
We want to apologies for the technical difficulties you may be experiencing today when using our Bulk Data product, you may notice that when accessing the Bulk Data extracts the files may be showing as empty.
Our dedicated IT team have identified the cause and are working to resolve the issue as quickly as possible, so there’s need to contact us via telephone or email unless your case is urgent.
Thank you for your patience.
Kind Regards
The Creditsafe Team
Dear Customer,
We are sorry to inform you that we are experiencing some technical difficulties with our French Bulk Data extracts. The data extracts for today (19/10/23) are currently unavailable. Our IT team are already working to resolve the issue as soon as possible.
We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent.
We apologise sincerely for any inconvenience this has caused.
Kind Regards
The Creditsafe Team