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Here you will find real-time information about the status of our services.
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Webservice Downtime

Resolved

Dear Customer,

We want to apologise for the technical difficulties you may have experienced today when using the Creditsafe webservice. We’re pleased to confirm that these issues have now been resolved.

On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability.

Kind Regards
The Creditsafe Team

Investigating

Dear Customer,

We want to apologise for the technical difficulties you may be experiencing today when using the Creditsafe webservice.

Our dedicated IT team have implemented a fix which has resulted in some improvement to search response times, though these have not yet returned to normal and are likely to fluctuate as the fix continues to roll out.

Thank you for your patience,

Kind Regards
The Creditsafe Team

Problem Identified

Dear Customer,

We want to apologise for the technical difficulties you may be experiencing today when using the Creditsafe webservice.

Our dedicated IT team have identified the cause and have implemented a fix, We are monitoring the service to ensure the expected improvements are being seen, so there’s no need to contact us via telephone or email unless your case is urgent.

Thank you for your patience,

Kind Regards
The Creditsafe Team

Investigating

Dear Customer,

We are sorry to inform you that these Creditsafe services are experiencing some degradation related to search capabilities. Our IT team are already working to resolve the issue as soon as possible.

We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent.

We apologise sincerely for any inconvenience this has caused.

Kind Regards
The Creditsafe Team