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UK & Ireland (www.creditsafeuk.com, creditsafe.ie)

AML Check Downtime

Resolved

Dear Customer,

We want to apologise for the technical difficulties you may have experienced today when using AML Check. We’re pleased to confirm that this issue was resolved at 17:24 BST.

We know that our customers work under tight deadlines and interruptions like this can be disruptive.

At Creditsafe we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement changes to minimise future disruption.

On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability.

Kind Regards

The Creditsafe Team

Updated

Dear Customer,

We want to apologise for the technical difficulties you may be experiencing today when using AML Check.

Our dedicated IT team are continuing to work with our 3rd party teams to resolve the issue as quickly as possible, so there’s need to contact us via telephone or email unless your case is urgent.

Thank you for your patience.

Kind Regards

The Creditsafe Team

Investigating

Dear Customer,

We want to apologise for the technical difficulties you may be experiencing today when using AML Check.

Our dedicated IT team are working to resolve the issue as quickly as possible, so there’s need to contact us via telephone or email unless your case is urgent.

Thank you for your patience.

Kind Regards

The Creditsafe Team

Investigating

Dear Customer,

We are sorry to inform you that AML Check is currently experiencing some technical difficulties. Our IT team are already working to resolve the issue as soon as possible.

We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent.

We apologise sincerely for any inconvenience this has caused.

Kind Regards

The Creditsafe Team