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Website and webservice Downtime

解決済み

Dear Customer,

We want to apologise for the technical difficulties you may have experienced on 27 May 22 when using the Creditsafe website and webservices. We’re pleased to confirm that these issues were resolved on 27 May 22.

We know that our customers work under tight deadlines and interruptions like this can be disruptive.

At Creditsafe we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement changes to minimise future disruption.

On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability.

Kind Regards
The Creditsafe Team

監視中

Dear Customer,

We want to apologise for the technical difficulties you may be experiencing today when using Creditsafe websites and webservices. We currently see services working normally though are monitoring closely in case we see a recurrence.

Our dedicated IT team have identified the cause and have implemented a workaround, so there’s no need to contact us via telephone or email unless your case is urgent.

Thank you for your patience,

Kind Regards
The Creditsafe Team

検証中

Dear Customer,

We are sorry to inform you that we are experiencing more problems with Creditsafe website and webservices. Our IT team are already working to resolve the issue as soon as possible.

We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent.

We apologise sincerely for any inconvenience this has caused.

Kind Regards
The Creditsafe Team

解決済み

Dear Customer,

We want to apologise for the technical difficulties you may have experienced today when using Creditsafe website and webservices. We’re pleased to confirm that these issues have now been resolved.

We know that our customers work under tight deadlines and interruptions like this can be disruptive.

At Creditsafe we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement changes to minimise future disruption.

On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability.

Kind Regards
The Creditsafe Team

原因確定

Dear Customer,

We want to apologise for the technical difficulties you may be experiencing today when using the Creditsafe webservice.

Our dedicated IT team have identified the cause and are working to resolve the issue as quickly as possible, so there’s no need to contact us via telephone or email unless your case is urgent.

Thank you for your patience,

Kind Regards
The Creditsafe Team

検証中

Dear Customer,

We are sorry to inform you that multiple Creditsafe websites and webservices are currently experiencing some technical difficulties. Our IT team are already working to resolve the issue as soon as possible.

We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent.

We apologise sincerely for any inconvenience this has caused.

Kind Regards
The Creditsafe Team